Words from Around the Fireplace

We’ve reserved this space on our website for information of special interest to our customers, past present and future. Industry news, product announcements, maintenance reminders, professional tips and advice – you’ll find it all right here at the online home for Chicagoland’s #1 source for fireplaces and accessories.

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    It’s a snowy day in Chicago and a perfect day to review and post photos of our new, ventless gas fireplace. It is gorgeous and warms the room beautifully (and most of our first floor). Neal was great! His installers are great! We’re thrilled. Thank you, Fireplaces Plus! Five stars!
    Jenny
    1732209473
    A double-sided Sky-T Fireplace was installed and is being maintained by the Fireplace Plus. Great experience with the owner Neal and his son Colin. Their instal and service crews are on time, well equipped, do clean after themselves. Totally recommend!
    Oxana Pushmina
    1727375594
    Excellent company with great customer service and an extremely excellent product! Would recommend them to everyone!
    Pam Picchietti
    1722988081
    Neal and Tony were great! It has been 4 months or so since our fireplace was refaced. Very professional and the result was beautiful. We love it!
    Juli Aistars
    1715119417
    Amazing experience. They go above and beyond to make your home right and perfect. Kyle’s customer service is fantastic! Highly recommend.
    andy frankel
    1698497585
    We stopped by here today to see the options and plan for our fireplace. The sales person was friendly and knowledgeable. He wasn’t pushy at all. We are going to hire them most likely. I will update the review when have more experience with them.
    Nima Jahedi
    1697419686
    I had problems with my fireplace that I purchased from Fireplace Pus. The professional and personal service of the technicians that I received from the extremely competent and knowledgeable team of Fireplace Plus was outstanding. They were the best. Of course they solved the problem. They also really nice young men. I could not be more satisfied.
    ALLEN LAVIN
    1692499342
    From the sale to installation, Fireplaces Plus has been excellent. They are very knowledgable and do all they can to ensure customer satisfaction.
    Robert & Nancy Wells
    1679503287
    Solid product and solid team. Owner took (literal) ownership of a situation and explained very thoroughly and listened to my rant calmly and patiently. Team followed up with more details.Highly recommend Neal and his team.
    Kevin Tuley
    1675871510
    We wanted to do a built in fireplace and called many places but Neal was the only company who promptly followed up and provided a reasonable quote. The install team Juan and Tony came exactly when they said they would and the job was also finished exactly when they said it would end. I’m in awe of the work and this company is awesome! I admire my fireplace every day 🙂
    Michelle
    1675367541
    Highly recommend this company for their knowledge and Kyle is great.
    Bev Golonka
    1674839703
    Anyone looking for a reputable, one-stop shopping experience for gas log fireplaces, needs to look no further than Fireplaces Plus, Inc. in Vernon Hills. Neal, owner and sales rep, starts the process, offering excellent products and sound advice to meet individual needs. His friendly, honest professionalism is evident from the start. His main goal is complete customer satisfaction. We recently had a gas log system in our existing fireplace that fell short of our expectations. Neal immediately took steps to understand what wasn't right and made arrangements to modify our unit. Two different installation crews worked in our home. Both were knowledgeable and adept in their work, offering sound advice on the operation of our product. Our home was left spotless when they left.From start to finish, Fireplaces Plus, Inc. is a five-star operation! Thank you to all of them.
    Paul Mocogni
    1668215711
    Went in today prepared to purchase a new glass front for our fireplace. They told me how to fix the issue myself and even demonstrated on one of their floor models. Very helpful and honest.
    Colleen Steward
    1663705007
    Our fireplace was deemed unsafe and we wanted a gas log set, so we needed a company to help. Fireplaces Plus was amazing! Neal was super honest and helpful. They handled everything including demo, tile work, and installation of the new gas log set and remote system. They were friendly, professional, and respectful of my home. I would highly recommend them!
    Christine Drucker
    1646703433
    Top quality and service. Neal and Colin are responsive and quick to give detail mattered suggestions. The customer service is phenomenal and they are always willing to go the extra mile to make their clients happy and satisfied. The store has a huge variety of electric, wood and gas fireplaces. The selection is endless. I have worked with Neal and Colin for quite some time now and they always leave our clients speechless and amazed at the beautiful work they do. Next time you need a fireplace, definitely go with Fireplace Plus, you won’t be disappointed.
    armin ganibegovic
    1639081471
    Great store with huge varieties of electric , gas and wood fireplaces. They not cheap but remember you got what you pay for. Colin was very helpful and knowledgeable about everything I’ve ask for.
    Behemoth
    1638749682
    Highly recommend this team, from top to bottom. Everyone who worked on our Flare fireplace project provided exemplary customer service. Neal, the owner, checked in everyday. Adam in the store shared his knowledge. Installers Rich and Matt completed their work efficiently. Juan and Maria were skilled finishers leaving our walls ready for paint and tiles. I would choose Fireplaces Plus every time!
    T Chin
    1622316256
    We visited Fireplaces Plus in Vernon Hills to purchase two replacement gas log kits for our two fireplaces at our home. The staff could not have been more friendly, helpful or professional! They had everything we needed in stock. Now our fireplaces look new again!
    Ron Friend
    1617116047
    Top notch quality and service. Neil and the crow were all incredible. The Fireplace came out better then we could ever have imagined. We just love caming in the home now and seeing this gorgeous fireplace. Ask for Juan for your stone work, he's truly a Artist.
    Tim Truesdale
    1602965840
    They supplied and installed all the hardware for our three fireplaces and did a beautiful job and not the slightest issue. They also installed our Broilmaster outdoor grill. All was done exceptionally well.... that was in 2001!!! Today Mike came over to restore the grill and it is as new!!! Really professional and detailed work! 20 years of outstanding service is pretty amazing!!!
    dande4656
    1596066704
    The Install guys were awesome. We love the new fireplace..
    Tim Anderson
    1578279447
    Got a linear direct vent fireplace from this place and I’m extremely happy. Me and my husband can’t say enough good things about the exceptional customer service they provide.
    Mirela memic
    1576295369
    Very pleased with my new fireplace AND the customer service. I had a gas insert installed. There were some annoying issues with my fireplace, such as it would not ignite on the first attempt or even the sixth, but would eventually fire up. Despite their busy period, members of Fireplace Plus visited my fireplace for diagnosis and would also call for follow up. They diagnosed the issue and everything works great. I appreciate the extra effort provided to create a satisfied customer, which I am.
    Mimi Laneman
    1574728655
    Professional, detail-oriented and expertise! I was very pleased with our entire experience with Fireplaces Plus. Neal, the owner was who came out to give us a quote. He was so honest, even talking us out of the more expensive option because he said it would be too big for our space. He was super accommodating too. Because of the timing of our remodel, we needed to move fast. I had three other quotes but he stepped up with a last minute quote and also the best price. Our installers came that Sunday, only 5 days later and did a perfect job. They know their craft, were helpful in explaining what we needed to know about it and were actually nice to have around for the afternoon! So personable! I would recommend them to anyone! I will post pics when the mantel is complete. It's going to be a show stopper! Thank you, Neal and Team!
    Colleen Pragalz
    1574716446
    Neal, the owner came to our home to personally verify/diagnose what the issue was. He spoke with Napoleon Fireplaces support, and ordered the necessary part.I was definitely impressed with the customer service provided, and the extra effort shown on our behalf. I’m eagerly awaiting the shipment and installation of the required part to get our FP going!Bottom line - great customer service.
    Wayne Schachtel
    1572214150
    Personal service. Professional and experienced
    Stephen Friedman
    1569758325
    I never got into any of the store locations. I had Neal come to my house and quote turning 2 wood burning fireplaces into gas fireplaces. Previous to this I had two Chimney companies come to my house to inspect and quote. Not only was Neal's price a HUGE cost savings, he treated me like a friend. No BS. Very Honest and trustworthy. Since I had no gas I had to run gas lines to these fireplaces. Neal has partnered with two brothers, Bob and Eric that run gas lines to the fireplaces. They were at my house on time. They were considerate, honest, clean, and trustworthy. This team of guys had a positive attitude, and were friendly. Amazing good men with great knowledge and experience! Thank you guys!
    Robb Tausend
    1551548688
    Great people. Helped me get a log under warranty, and got the parts that I need to fix my fireplace myself. Professional and good customer service, been enjoying our fireplace for over 10 years now.
    Dr. Dan Vanderweit
    1547915092
    Just had a gas fireplace installed. I love it
    William Schatz
    1544240865
    Dan and Danny were very professional and helpful. They did a great job and cleaned up after they were done. I highly recommend Fireplaces Plus!
    Jen Tobergte
    1514924505
    Buying a fireplace from them was the best decision on our old house in Vernon Hills. So much so, that we're getting one put in for our new house in Ivanhoe. Great place - good service.
    Daniel Patrick
    1514318440
    I bought a unit and had it installed a couple years ago. The store and its owner have been very responsive to my questions and some service issue. They were always willing to go the extra mile even though I live 30 miles from the shop. The service technicians were professional and were never rushed, they spent the time to figure out the problem. The issue finally was a factory fault that was figured and easily fixed-Thanks guys- great place - great service- all you can ask!
    joe ballerine
    1508789974
    Moved into a new home and needed a gas log for our fireplace. Ad came in mail so my wife and I drove to Fireplaces Plus. Robin, Marge and the guy with hair were terrific to deal with and quickly set us up with a Cross Timber log set. Mike and his partner called and set up our installation for a few days later. They were on time, friendly, efficient and helpful in showing us the safest way to ignite the log set without a resounding mini-explosion. Never would have guessed it ourselves. All in all, a wonderful experience and we now have not only a beautiful fireplace setting to enjoy, but the knowledge that when and if the electricity fails, we can still keep the house warm with our gas fired logs.
    Thomas Keough
    1445883507
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