I’ve worked with them on two projects and the customer service is truly exceptional. This is clearly a firmly established, family business that takes pride in their name and reputation. Neal and his son, Connor, are awesome to work with and truly care about delivering a great customer experience!

From start to finish the Fireplace Plus crew did a great job. We worked our way through the showroom and worked with Brandon to find the perfect setup. Installation could not have gone better as it was set up w zero issues and it looks fantastic! Could not recommend them more!

Love my new fireplace now! Thanks to Neal for hooking me up

Fireplace Plus did a great job from start to finish. We especially appreciated the work from Juan, he is an artist and craftsman. Kyle also helped us make changes which improved the project. Neal also provided good advice to start us off on the right foot.

Purchased in 2019 a fireplace. Love it. Called today to troubleshoot and they were so kind.

It’s a snowy day in Chicago and a perfect day to review and post photos of our new, ventless gas fireplace. It is gorgeous and warms the room beautifully (and most of our first floor). Neal was great! His installers are great! We’re thrilled. Thank you, Fireplaces Plus! Five stars!

A double-sided Sky-T Fireplace was installed and is being maintained by the Fireplace Plus. Great experience with the owner Neal and his son Colin. Their instal and service crews are on time, well equipped, do clean after themselves. Totally recommend!

Excellent company with great customer service and an extremely excellent product! Would recommend them to everyone!

Neal and Tony were great! It has been 4 months or so since our fireplace was refaced. Very professional and the result was beautiful. We love it!

Amazing experience. They go above and beyond to make your home right and perfect. Kyle’s customer service is fantastic! Highly recommend.

We stopped by here today to see the options and plan for our fireplace. The sales person was friendly and knowledgeable. He wasn’t pushy at all. We are going to hire them most likely. I will update the review when have more experience with them.

I had problems with my fireplace that I purchased from Fireplace Pus. The professional and personal service of the technicians that I received from the extremely competent and knowledgeable team of Fireplace Plus was outstanding. They were the best. Of course they solved the problem. They also really nice young men. I could not be more satisfied.

From the sale to installation, Fireplaces Plus has been excellent. They are very knowledgable and do all they can to ensure customer satisfaction.

Solid product and solid team. Owner took (literal) ownership of a situation and explained very thoroughly and listened to my rant calmly and patiently. Team followed up with more details. Highly recommend Neal and his team.

We wanted to do a built in fireplace and called many places but Neal was the only company who promptly followed up and provided a reasonable quote. The install team Juan and Tony came exactly when they said they would and the job was also finished exactly when they said it would end. I’m in awe of the work and this company is awesome! I admire my fireplace every day 🙂

Highly recommend this company for their knowledge and Kyle is great.

Anyone looking for a reputable, one-stop shopping experience for gas log fireplaces, needs to look no further than Fireplaces Plus, Inc. in Vernon Hills. Neal, owner and sales rep, starts the process, offering excellent products and sound advice to meet individual needs. His friendly, honest professionalism is evident from the start. His main goal is complete customer satisfaction. We recently had a gas log system in our existing fireplace that fell short of our expectations. Neal immediately took steps to understand what wasn't right and made arrangements to modify our unit. Two different installation crews worked in our home. Both were knowledgeable and adept in their work, offering sound advice on the operation of our product. Our home was left spotless when they left. From start to finish, Fireplaces Plus, Inc. is a five-star operation! Thank you to all of them.

Went in today prepared to purchase a new glass front for our fireplace. They told me how to fix the issue myself and even demonstrated on one of their floor models. Very helpful and honest.

Our fireplace was deemed unsafe and we wanted a gas log set, so we needed a company to help. Fireplaces Plus was amazing! Neal was super honest and helpful. They handled everything including demo, tile work, and installation of the new gas log set and remote system. They were friendly, professional, and respectful of my home. I would highly recommend them!

Top quality and service. Neal and Colin are responsive and quick to give detail mattered suggestions. The customer service is phenomenal and they are always willing to go the extra mile to make their clients happy and satisfied. The store has a huge variety of electric, wood and gas fireplaces. The selection is endless. I have worked with Neal and Colin for quite some time now and they always leave our clients speechless and amazed at the beautiful work they do. Next time you need a fireplace, definitely go with Fireplace Plus, you won’t be disappointed.

Great store with huge varieties of electric , gas and wood fireplaces. They not cheap but remember you got what you pay for. Colin was very helpful and knowledgeable about everything I’ve ask for.

Highly recommend this team, from top to bottom. Everyone who worked on our Flare fireplace project provided exemplary customer service. Neal, the owner, checked in everyday. Adam in the store shared his knowledge. Installers Rich and Matt completed their work efficiently. Juan and Maria were skilled finishers leaving our walls ready for paint and tiles. I would choose Fireplaces Plus every time!

We visited Fireplaces Plus in Vernon Hills to purchase two replacement gas log kits for our two fireplaces at our home. The staff could not have been more friendly, helpful or professional! They had everything we needed in stock. Now our fireplaces look new again!

Top notch quality and service. Neil and the crow were all incredible. The Fireplace came out better then we could ever have imagined. We just love caming in the home now and seeing this gorgeous fireplace. Ask for Juan for your stone work, he's truly a Artist.

They supplied and installed all the hardware for our three fireplaces and did a beautiful job and not the slightest issue. They also installed our Broilmaster outdoor grill. All was done exceptionally well.... that was in 2001!!! Today Mike came over to restore the grill and it is as new!!! Really professional and detailed work! 20 years of outstanding service is pretty amazing!!!